The Upland Police Department Policy Manual is reflective of our commitment to professionalism,
individual performance, and optimal service delivery. The content of the manual includes
extensive research of known best practices, subject matter expert consultation, review of emerging
police procedures, and lessons learned from past practices. Given the constant advancement of the
police profession, this is considered a living document requiring continual review, additions,
changes, and deletions. This manual provides an expectation guide for our personnel and the
public we serve. All employees are expected to become familiar with the manual, adhere to its
policies, and ensure that our professionalism reflects the Department’s Core Values and Mission
Statement and the Law Enforcement Code of Ethics, all of which are incorporated into the Policy
Manual.

It would be impossible for any manual to provide regulation or guidance for every possible human
behavior or to predict every potential encounter. This manual does not alleviate an employee’s
responsibility to apply independent analysis, sound judgment, and common sense in situations to
achieve positive outcomes. The complex and fluid nature of police work may require certain
situations to be evaluated by a supervisor for reconciliation with expected performance and/or
behavior. By using this policy manual as a guide along with professional judgment, human
decency, and a service mindset, we will earn the support of our community while honoring those
who have served and sacrificed in the name of the Upland Police Department.

Proud to Serve,

Marcelo A. Blanco
Chief of Police